At Seam Decor, customer satisfaction is a top priority. This Return and Refund Policy outlines the conditions under which you may return purchased kitchen utensils and receive a refund. By purchasing from our store, you agree to the terms outlined below.
Returns are accepted within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase (e.g., receipt or order confirmation).
Certain kitchen items, such as perishable goods, customized utensils, or clearance products, are not eligible for return unless they arrive damaged or defective. These exceptions will be clearly marked on the product page.
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Processing times may vary based on your bank or credit card provider.
If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery with photos and order details. We will either issue a full refund or ship a replacement at no additional cost to you.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (such as shipping the wrong item or a defective product). Original shipping fees are non-refundable.
If your purchase was part of a subscription plan, you may cancel at any time through your account. Subscription payments already processed are non-refundable unless otherwise stated. Future billing will stop upon cancellation.
We reserve the right to refuse returns or issue refunds if we detect misuse, abuse of the return policy, or fraudulent claims. All suspicious activity will be reported to the appropriate authorities.
Seam Decor may update this Return and Refund Policy from time to time. All changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the updated policy.
For questions or clarifications regarding returns or refunds, please contact our customer service team.
